CASE STUDY
From a current state data assessment to designing a future state architecture, we created a pathway to information management success through better alignment of organisational priorities with technology and people innovation for this local government authority.
Like most, this Local Government Authority (LGA) offers a broad range of services to its constituents– from rates and rubbish to maternal health and wellbeing. Behind the scenes, individual business units had deployed various technology solutions to facilitate their operations, and store required data. A key challenge for the organisation, was to create a cohesive picture of their customer experiences, from a collection of disparate systems each with their own unique representation of the data.
___Our approach
We initially undertook a current state assessment and defined an overarching Data Governance Program, to design a platform architecture to enable the ready integration of disparate data. Subsequently, we were further engaged to develop a more detailed Information Architecture and Roadmap to uplift the organisation's core data and information management capabilities.
The engagement included a significant change management aspect. Business stakeholders were engaged early and often in the journey, to ensure buy-in of the overall vision, principles and roadmap; and to ensure that recommendations were aligned with other organisational initiatives. When innovating this alignment of people and data is key to benefit realisation.
Using the current state assessment as a basis, we designed a future state architecture to address the key challenges, leveraging existing technology solutions and organisational capabilities to a maximum. Gaps in the required information management capabilities were also identified and described, as were needed to support the agreed vision for achieving a cohesive view of the customer experience. The information architecture and roadmap have now been used as the basis for enterprise data management across the breadth and diversity of this LGA.