Local Government Authority

CASE STUDY

Future Direction Strategy

Future-focused strategy and roadmap pave the way for multi-year business benefit realisation.

Shifting community expectations were the catalyst for this local government agency to invest in a future direction strategy and roadmap to help realise their business potential.   

Client need

Since developing their 3-year IT strategic plan in 2018, this inner city Local Government Authority (LGA) observed both community and employee service expectations were shifting. The shift was being driven by changing demographics, the advancement of digital technologies, and the baseline experience delivered by digital giants like Google, Apple and Uber.
In response to these shifting expectations, the LGA identified a need to re-align IT services to facilitate a consistent digital experience, and to enable Council to deliver a wide range of services to its residents and the broader community. Amidst this change, a key challenge for this LGA was to define a new IT operating model and supporting platform architecture, while supporting the organisations day-to-day operational needs.

    ___Our approach 

    To help define the way forward, the LGA engaged us to develop a Future Direction Strategy, including a platform architecture, supporting operating model, data governance framework and detailed transition roadmap.

    The project was undertaken in two stages:

  • Current State Analysis & Recommendations: We assessed the current status of the information systems, and the employee practices across the LGA, and detailed a range of recommendations for uplifting the digital maturity across the organisation in-line with the business priorities and objectives. The final part of this stage was working with the LGA key stakeholders to prioritise the recommendations.
  • Program of Work & Implementation Roadmap: Focussing on the prioritised recommendations from the Current State Analysis, we defined the future state set of capabilities (i.e. technology, data, IT operating model and form of business / technology collaboration) and roadmap to be undertaken by this LGA.

Realising this LGAs technology strategy objectives required focus beyond IT capabilities broader organisational alignment and engagement was needed. To enable this, we developed specific messaging to ensure business unit transformations with technology implications were included in the strategy scope, so that recommendations could be made to unify digital transformation activities.

    Value delivered

    We developed a Future Direction Strategy that articulated a new vision for IT at this LGA and provided the detail needed for realising its potential. This included defining key aspects of the IT operating and governance model, as well as the platform architecture needed to support a data-driven organisation, that delivers a consistent and integrated digital customer experience. 

    We positioned this LGA with the tools to realise their future business potential including:

  • Enterprise and Business Systems Architecture assessment
  • Multi-year Road Map with order of magnitude costings
  • Target Platform Architecture

  

Potential realised.